Our Policies

 

RENT AND OCCUPANCY

The minimum stay for most properties is 7 nights (certain holidays may be more). The minimum stay for "Sanctuary" is 30 nights (ask for details). The entire rent, taxes, security deposit and cleaning fee are due 60 days prior to your stay. The maximum number of guests including children is as stated on the property listing. Additional guests may be accommodated for an additional fee. Additional days may be added to the stay, if available, at published rates. There is no refund for early departure.

 

RENT, PREPAYMENT AND DAMAGE DEPOSIT

Total rental includes the nightly rent multiplied by the number of nights, plus Hawaii Excise and TAT taxes,  plus a $500 security deposit and a $375 cleaning fee. When a reservation is held for the guest, a prepayment of $1,500 is required to confirm the space. $500 is in the form of a security deposit and $1,000 is applied to the total rental.  Acceptable forms of payment:  Personal or Business check or money orders (the reservation is confirmed when the check clears). VISA/MC can be used for Deposit only. Final rental payment is made by personal/business check, paid direct to the Rental Trust Account.

 

If a reservation is canceled 60 days or more prior to stay, the prepayment will be returned except for a $300 cancellation booking charge. If a reservation is canceled 59 to 30 days prior to stay, 1/2 of any prepayment will be returned. ( Only the security deposit and cleaning fee will be returned if a reservation is canceled less than 30 days prior to the confirmed rental date.)

 

The $500 security deposit will be returned after departure within 14 days, barring any losses or damages to the home, or abuse of these policies. Damages to the home must be reported to the management company immediately. The cost of repairing or replacing damaged items (normal wear and tear excepted) will be deducted from the security deposit. The owner or  management company shall have the final word on damages.

 

CHECK-IN AND CHECK-OUT

Check-in time on the day of arrival is 4:00 pm unless other arrangements are made in advance. Guests must advise us of arrival time and they will be met at the property for a greeting and brief tour of the home. Check-out time is 11:00 am.

 

Departure procedures are:

1- Put all dirty dishes in the dishwasher and start.

2- Put all perishable food in the refrigerator.

3- Leave beds "as is." (DO NOT STRIP)

4- Leave the home orderly with all trash and garbage in appropriate containers.

5- Turn off all lights, fans, radios, TV’s, etc.

6- Close all  screen doors, but LEAVE all sliders, louvers, etc. OPEN for ventilation.

7- Leave home UNLOCKED and leave keys on the kitchen counter.

 

RULES OF THE HOUSE

Smoking is prohibited indoors & on covered Lanais,( all properties.) Outdoor smoking (in designated areas) is allowed providing butts are disposed of appropriately. Initial soaps and paper goods are provided. Additional goods are the responsibility of the guest.

 

POOL AND SPA (if equipped)  Use is at the guest’s own risk. No lifeguards are provided. Children must be supervised at all times when using pools or spas. Owners and/or managers are not responsible for accidents. Spa must be covered when not in use and jets & heater turned OFF.  DO NOT “ADJUST” ANY HEATER CONTROLS AS THEY ARE PRESET.

 

Personal property is at the sole risk and responsibility of the guest. Personal property left on premises will be returned at the request and expense of the guest. Lost keys will be replaced at the cost of $25 per set.

 

MULTIPLE HOUSING in Kona Plantation Estates.  It is important to understand that each home has an individual owner and the furnishings including Kitchenware, in each property, must NEVER be moved,  taken out of, or transferred to another property.

 

Properties for the most part are in exclusive residential neighborhoods. Guests must at all times respect the privacy, peace and quiet of neighbors. Loud or obnoxious behavior and loud partying beyond 10 PM is not acceptable. There will be NO exceptions or "warnings."

 

Failure to comply with these “Rules of the House” may result in forfeiture in part or the full amount of the $500.00 security deposit.

Copyright 2016, Dean Industries. All rights reserved.

Web Site by FAMS:  www.FarnhamAssociates.com